Last updated: May 6, 2026

We want you to be satisfied with your purchase. This policy covers returns, replacements, and refunds for hardware kits purchased from DNTD Dynamics LLC.

Pre-Order Cancellations

Pre-orders may be cancelled at any time before your order ships for a full refund. No questions asked. Email us at support@dntddynamics.com with your order number and we will process the refund within 5 business days.

Unopened Kit Returns

If you receive your kit and decide it is not right for your project, you may return it within 30 days of delivery under the following conditions:

  • The kit must be unopened — original packaging, sealed
  • You must email support@dntddynamics.com with your order number to initiate the return
  • You are responsible for return shipping costs
  • Refund will be issued within 5 business days of receiving the returned item in original condition

We inspect all returned items. If a returned item shows signs of having been opened, used, or damaged, we reserve the right to decline the refund or apply a restocking fee.

Defective or Damaged Units (DOA)

If your kit arrives defective or damaged, we will replace it at no cost to you.

What qualifies:

  • Unit does not power on or enumerate over USB on arrival
  • Physical damage caused during shipping
  • Missing components from the kit

What to do:

  1. Email support@dntddynamics.com within 14 days of delivery
  2. Include your order number and a description of the issue
  3. Include photos if there is visible physical damage
  4. We will send a replacement unit and a prepaid return label for the defective unit

What does not qualify as DOA:

  • Configuration issues, software errors, or driver problems — these are support issues, not hardware defects, and we will help you resolve them
  • Damage caused by improper handling, incorrect voltage, or user modifications

Support Before Returning

Before initiating a return for a technical issue, please email us. Many issues with mmWave EVMs are configuration or firmware related and can be resolved quickly. We have seen most of the common failure modes and can usually get you working within one or two email exchanges.

Email: support@dntddynamics.com

Refund Processing

Refunds are issued to the original payment method via Stripe. Processing time is 5 business days on our end. Your bank or card issuer may take an additional 3–10 business days to post the refund.

Contact

DNTD Dynamics LLC Sultan, Washington support@dntddynamics.com