Last updated: May 6, 2026
Where We Ship
We currently ship to the United States and Canada.
We do not ship internationally at this time. If you are outside the US or Canada and interested in our products, email us at support@dntddynamics.com — we are tracking international demand and will expand shipping regions in the future.
Shipping Costs
United States: Shipping is included in the product price. No additional shipping charge at checkout.
Canada: Shipping costs will be calculated and added at checkout. Canadian orders may also be subject to customs duties, import taxes, and brokerage fees upon delivery. These charges are the responsibility of the buyer and are not included in our pricing. We recommend checking with Canada Border Services Agency (CBSA) for estimated import costs before ordering.
Processing Time
Pre-orders: We are currently accepting pre-orders with an estimated ship date of Q3 2026. Pre-orders will ship in the order they were received. We will email you with a tracking number when your order ships.
In-stock orders (future): Once we have inventory available, in-stock orders will be processed and shipped within 3–5 business days.
Carriers
We ship via USPS, UPS, or FedEx depending on package weight, destination, and availability. Carrier selection is at our discretion. All shipments include tracking.
Delivery Estimates
Once shipped, estimated transit times are:
- US domestic: 3–7 business days
- Canada: 7–14 business days, plus customs processing time
These are estimates from carriers and are not guaranteed. We are not responsible for carrier delays.
Tracking
You will receive a shipping confirmation email with a tracking number when your order ships. If you do not receive tracking information within 2 business days of your expected ship date, email us at support@dntddynamics.com.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbors and building management
- Wait 2 business days — packages are occasionally marked delivered early
- If still missing after 2 business days, email us at support@dntddynamics.com
We will work with the carrier to investigate. We are not responsible for packages stolen after confirmed delivery, but we will do our best to help resolve the situation.
Address Accuracy
Please ensure your shipping address is correct when placing your order. We ship to the address provided at checkout. If you need to change your shipping address after placing an order, email us immediately at support@dntddynamics.com. We cannot guarantee address changes can be made once an order has shipped.
Contact
DNTD Dynamics LLC Sultan, Washington support@dntddynamics.com